PALS is a free and confidential service here to help patients, parents, carers and visitors with any information, concerns, or experiences that they have about the care or service received in hospital.

The hospital values your comments or suggestions whether positive or negative as they help us to improve our service and share good practice.   

PALS provide help and advice on any issue related to your hospital experience. We are happy to listen and offer our support.

PALS will liaise with staff in the hospital on your behalf to resolve your concerns and where appropriate refer you to outside agencies or organisations. 

PALS aim to resolve your concern quickly, however If you feel the need to complain about any aspect of your NHS experience we will give you information about the Formal Complaints procedure

PALS aim to:

contact you within 1 working day

advise you on the options available to resolve your concern

deal with your concerns in confidence and only pass on information to other departments with your permission

keep you regularly informed of the progress of any action we take on your behalf

provide you with verbal feedback to your concern as quickly as possible

 your experiences are used to improve services in the future

if you would like to feedback your experiences of Birmingham Children’s Hospital please use the feed back sheet (via link) or call us on (0121) 333 8403 / 8611.

PDF format: Click Here to download Feedback Sheet