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  1. About Us
  2. FAQs

FAQs

Your most frequently asked questions answered here

Please find below answers to many of the questions we get asked regularly. However if once you have reviewed those listed below you can't find the relevant information to help with a specific query please email us and we would be happy to help.

Can I donate toys or other items to the charity?

Thank you for thinking of our young patients, click to find out more about our donation policy.

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Please visit our gifts in kind page to find our more about our toy donation policy and what we are able to accept.

Published: 31st July, 2020

Updated: 4th August, 2020

Author: Chloe Gaskell

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How do I set up a regular gift?

Donating regular amounts is of great long term support to our charity, here's how to set this up.

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If you would like to set up a monthly donation to us by direct debit, please visit the Donate section of our website. If you have any questions or would prefer to give your details over the telephone to set up your direct debit, please call our Supporter Care team on 0121 333 8506.

Published: 31st January, 2019

Updated: 18th June, 2019

Author: Dawn Curnyn

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What is Gift Aid?

Am I able to Gift Aid my donation?

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Gift Aid is a scheme which allows charities to claim 25p in every £1 of a charitable donation made by a UK taxpayer.

Gift Aid is only eligible on a personal donation. We cannot claim Gift Aid on donations from companies, Charitable Trusts, raffles or merchandise. For more information, please read this useful guide from HMRC.

Download your Gift Aid Declaration form.

Published: 30th January, 2019

Updated: 18th June, 2019

Author: Dawn Curnyn

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I would like to raise funds for Birmingham Children's Hospital.

Where do I start?

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If you already know what you’d like to do to raise funds for our hospital and have either signed up to a third party event or are organising your own event please complete our fundraising registration form. Once you have completed and submitted this form, a member of the fundraising staff will be in touch with you within 48 hours to discuss your plans, help with free materials we can send to you and allocate a direct point of contact for your fundraising going forwards.

If you aren’t sure what to do, but know you’d like to raise funds for our hospital, we can give you lots of ideas, such as giving something up for a week or a month, arranging a quiz night, organising a cake sale, hold a name the bear competition etc etc.  Alternatively, you might with to join one of our Birmingham Children's Hospital's organised events, all displayed on our Events calendar on our website.

Please either email us or call us on 0121 333 8506.

Published: 29th January, 2019

Updated: 18th June, 2019

Author: Dawn Curnyn

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How do I leave a gift in my Will?

A precious gift to support the future of Birmingham Children's Hospital, here's what you need to do.

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For over 150 years people have been leaving gifts in their Wills to support our hospital which have gone on to help future generations of the nation's children. For more information please visit Gifts in Wills page or contact our Supporter Care Team on 0121 333 8506.

Published: 28th January, 2019

Updated: 18th June, 2019

Author: Dawn Curnyn

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Please could you come and collect my tin/bucket?

Our tin is full or our event has now finished -here's what to do

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We don’t currently offer a collection service for our tins/buckets and it is the responsibility of the supporter to return the tin or bucket along with its contents to our Fundraising Hub here at the hospital.

Having said that, we will always try to help in collecting tins/buckets from a supporter if they are having problems in returning it and if we can find a member of the Fundraising Team who is able to collect.

Please do contact us to see how best we can support you in returning the tin/bucket to us.

Published: 26th January, 2019

Updated: 18th June, 2019

Author: Dawn Curnyn

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Can I support a specific ward or appeal?

Yes you can and here's how

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Yes! You can support the charity as a whole, a specific Ward or Department or our current Appeal. Just let us know where you want the money to go in the comments section on your Registration Form

Published: 10th August, 2017

Updated: 24th June, 2019

Author: Dawn Curnyn

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What are the regulations surrounding raffles?

Raffles are a form of lottery and therefore have additional rules - we'll explain here

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Supporters must pay to enter and there must be at least one prize. Raffles that do not require a license are a ‘Small Raffle’ or a ‘Private Raffle’.

Small Raffle

  • Tickets cannot be sold to anyone under the age of 16 years old.
  • Tickets are sold at the same price (If tickets cost £1 you cannot have a ‘special offer’ of e.g. Five for £4).
  • Tickets must be sold on the day of the draw only (Not in the days leading up to it) and the results made public on the same day.
  • You can spend a maximum of £500 on prizes (Donated prizes’ value does not count so you can have as many donated prizes as you like).
  • You can have a gift voucher as a prize but not actual cash.
  • All proceeds must go to Birmingham Children’s Hospital Charity.

Private Raffle

  • Tickets are sold to people who are members of the same club, or who live/ work on the same premises.
  • The raffle can only be promoted to the members or to people on the premises.

You will need to email your Local Authority for a ‘Society Raffle’ if

  • Tickets are sold over a longer period of time (more than one day).
  • Tickets will be sold to the general public.

Just let them know when the raffle is happening, what prizes you are offering and how many tickets you hope to sell.

For detailed information please see the Institute of Fundraising website

Published: 10th August, 2017

Updated: 22nd August, 2017

Author: Dawn Curnyn

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Can I organise my own bucket collection?

It does depend on where you plan to do this - as explained here

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Yes, if it is inside a shop, supermarket or shopping centre and you have written permission from the Owner or Manager. You will also need a ‘Letter of Authenticity’ from Birmingham Children’s Hospital Charity as well as our secure fundraising buckets. Please email to organise these and please try to give us at least two weeks’ notice.

If you want to organise a bucket collection in a public space e.g. a city centre or park you must apply for a license from your local council. You will need to apply for this online via your local authority’s website (we cannot apply on your behalf.)

Published: 10th August, 2017

Updated: 18th October, 2017

Author: Dawn Curnyn

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Tell me more about the PICU (Paediatric Intensive Care Unit) Sponsor a Star scheme

How you can get involved

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In order to obtain a star, you would need to make a minimum donation of £250.00 to the PICU ward. This can be either a personal donation or money raised as a result of fundraising. The family liaison sisters on the ward will then speak to you to confirm the wording you’d like on your star and arrange to get this made and displayed for you. The star will stay on the wall here on PICU for 18 months, and will then be sent to you for the family to keep. Please email Supporter Care for more information.

Published: 27th July, 2017

Updated: 1st August, 2017

Author: Dawn Curnyn

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I am not happy with the way my fundraising has been dealt with.

I would like to make a complaint.

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Please contact Kathy Chappell via email or by telephone on 0121 333 8658.

Published: 27th July, 2017

Author: Dawn Curnyn

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How can I obtain a quote from the Fundraising Team?

It's for a newspaper article about the charity

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Our Fundraising PR Manager will be able to help with these requests. Please contact our Supporter Care Team on 0121 333 8506 or email us.

Published: 27th July, 2017

Author: Dawn Curnyn

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I want to hold a raffle where I am selling tickets over more than 1 day

How do I go about this?

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If you are intending to hold a raffle to raise funds for the hospital and wish to sell tickets over a period of time (longer than 24 hours), you will need to obtain a lottery licence from your local Council.

Cloakroom tickets can only be used for a raffle where all of the tickets are sold and the raffle is drawn within the course of one day.

If you have any queries, please do contact the Fundraising Team who will be able to help you on 0121 333 8506 or via email.

There is also some information available on the gambling commission website providing guidance around raffles and when licences are needed.

Published: 27th July, 2017

Author: Dawn Curnyn

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I would like to do a street collection.

How do I go about this?

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In order to hold a bucket collection in a public area, you will need to apply for a licence from the local council where you are planning to collect. 

There can be a cost to this, and it often requires some time to set up/organise. 

It is much simpler to hold a collection in a supermarket, or shop where you just need to get the agreement of the Store Manager.

Published: 27th July, 2017

Author: Dawn Curnyn

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I want to approach people door to door to ask for donations

We advise against this as explained here

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We do not allow our supporters or their companies to collect cash or sponsorship donations door to door.

Published: 27th July, 2017

Author: Dawn Curnyn

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Am I allowed to use your logo on posters/leaflets etc that I've made to advertise my own event?

Our team can help you personally with any logo requests

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We do have guidelines in place around the use of our charity logo, so it is always best to contact us first if would like to use our logo to help promote/advertise your fundraising. We can then ensure you have the correct version to meet legal requirements. All printed and digital materials featuring the logo must be approved by your contact point in the Fundraising Team. To request a copy of our logo, please email us.

Published: 27th July, 2017

Updated: 10th August, 2017

Author: Dawn Curnyn

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I would like to volunteer for the hospital/Fundraising Team

That's marvellous news - here's how to get started.

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If you’d like to be a volunteer within our Fundraising Team, please visit the Volunteer section of this website for further details, or email us.

Please note that volunteering within the main hospital is managed by the Trust Volunteer Co-ordinator. Please email [email protected] or call 0121 333 9999 ext.6726.

Published: 27th July, 2017

Updated: 12th November, 2019

Author: Dawn Curnyn

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My donation doesn’t appear to have been banked.

How do I check you have received my funds/donation?

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We can check our systems here to confirm receipt of a donation. If you are concerned that it might not have reached us, please feel free to contact us on either 0121 333 8506 or via email at [email protected].

If you have posted a cheque to us, please note it can take up to 2 weeks to process cheque payments, but if you have any concerns, please do give us a call.

Published: 27th July, 2017

Author: Dawn Curnyn

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I would like to be taken off your mailing list.

How do I go about this?

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Please email our Supporter Care Team on [email protected] or call the team on 0121 333 8506.

Published: 27th July, 2017

Author: Dawn Curnyn

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I would like my money to buy a specific piece of equipment.

Find out more.

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This is possible but can take some time for the Fundraising Team to clarify with the hospital wards what items they may need and the cost involved. Please call your Fundraising contact or our Supporter Care team to discuss this further on 0121 333 8506.

Published: 27th July, 2017

Author: Dawn Curnyn

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Please can you send a t-shirt / running vest for my fundraising event?

Proud to be supporting Birmingham Children's Hospital

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We do have t-shirts available for adults. We ask for a suggested donation of £5 per t-shirt to cover our costs in purchasing these.

Running vests are also available, and we ask for a suggested donation of £8 per vest to cover our costs in purchasing these.

Published: 27th July, 2017

Author: Dawn Curnyn

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How do I make sure that the money on my online giving page (Just Giving, Virgin Money Giving etc) goes to a specific hospital ward?

Specifying where your money goes.

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To support a specific hospital ward please select Birmingham Children’s Hospital Charity as your chosen charity when setting up your online giving page. You can then include some free text about what you are doing and why - it is in this section that we suggest you mention the specific ward or department you are raising funds for.

If you haven’t registered your fundraising with us, it is really helpful to complete our online fundraising registration form. This includes a section asking where you would like your money to go.

Published: 27th July, 2017

Author: Dawn Curnyn

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Do you have any charity places for the London Marathon?

How can you join team BCH?

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Yes, we do have a small number of charity places available for the London Marathon. However, as there is such a demand for these places, we ask that anyone interested completes our enquiry form. We also urge supporters to enter the public ballot as they might be fortunate in gaining a place this way. Once the public ballot is revealed around early October, we will also inform those people who have completed an enquiry form whether or not they have been successful.

NB to run for Birmingham Children's Hospital there is usually a minimum sponsorship level to raise approximately £2,500 - £3,000.

Published: 27th July, 2017

Updated: 1st August, 2018

Author: Dawn Curnyn

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