Supporter Promise Our Promise To You: With your support, we will always strive to do more for our sick kids Our commitment to you: It is only through the kindness, generosity and hard work of our supporters raising vital funds for our charity that we are able to do more every year to take us closer to achieving our vision to provide the best possible facilities and environment at Birmingham Children’s Hospital. We are committed to making you proud to support our charity and adhering to an open and honest relationship with you. We promise you… We will keep you informed and updated about how we are spending your money, with specific emphasis on our four priority areas: Our child & family experience Funding research & innovation activities Enabling technology & equipment advances Developing our hospital environment We will happily share our impact and governance reports with you. That we will be open and honest with you. We will listen to you, we will always be approachable, we will improve where we can, and if we mess up, we will take full responsibility! To give you the choice about how we contact you and what we contact you about. We want you to know that you are in control and you can feel safe with us. If you have any questions about the data we hold on you or how we communicate with you, please feel free to contact our lovely Supporter Care Team We are committed to delivering high standards, and will adhere to the Fundraising Regulator Promise. We do not purchase or sell data from third party suppliers. We will only use third party suppliers that we trust and that we can monitor closely. All of our fundraisers will display their Fundraising Regulator Badges so you know you can trust them. We will always be explicit about our and our Complaints Procedure To respect you as a person or organisation and your wishes. If you choose to cease giving to us, we will appreciate your support and make this process as easy as possible. But we will also welcome you back with open arms! Finally we would like to say thank you. Without your help, we simply would not be able to; take innovative approaches to treating some of the sickest children in the UK make our hospital feel just like home find new ways to treat and cure childhood diseases You have chosen to support our charity and that makes you amazing. We could not be more grateful.